Privacy Policy

At WBA Multiservices, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or contact us.

1. Personal Information We Collect

When you visit our store or make a purchase, we may collect the following information:

  • Contact information: Your name, email address, telephone number, and billing or shipping address.

  • Order information: Products purchased, order history, payment status, and delivery details.

  • Payment information: Payments are processed through third-party payment providers. We do not intentionally store complete payment card details on our own systems.

  • Device information: Your IP address, browser type, device details, and information about how you interact with our website.

  • Customer communications: Information you provide when contacting us with questions, feedback, or support requests.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders and payments.

  • Arrange shipping and delivery.

  • Send order confirmations, tracking updates, and important service notifications.

  • Respond to customer inquiries and provide support.

  • Improve our website, products, and shopping experience.

  • Detect, prevent, and investigate fraudulent or unauthorized transactions.

  • Send promotional emails or marketing communications where permitted by law and, when required, with your consent.

  • Comply with legal, tax, accounting, and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, maintain your shopping cart, understand website traffic, and improve store performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required by law, we will request consent before using non-essential cookies or tracking technologies.

4. How We Share Your Information

We may share necessary information with trusted third parties to operate our business, including:

  • Shopify: Our ecommerce platform provider.

  • Payment providers: To process and verify transactions.

  • Shipping and delivery providers: To deliver your orders.

  • Suppliers and fulfillment partners: Where necessary to prepare and fulfill orders.

  • Analytics and marketing providers: To understand store performance and support marketing activities, subject to applicable privacy requirements.

  • Legal authorities: When disclosure is required by law or necessary to protect our legal rights.

We do not sell your personal information for money. Any sharing or disclosure is subject to applicable law.

5. Data Storage and Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, and meeting legal obligations.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your personal information.

  • Withdraw consent to certain processing activities.

  • Opt out of marketing emails by using the unsubscribe link.

  • Object to or restrict certain processing activities.

  • Request a copy of your information where applicable.

To exercise your rights, contact us using the details provided on our website. We may need to verify your identity before processing your request.

7. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our store is not intended to knowingly collect personal information from children who are not permitted to use the service under applicable law. If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the matter.

9. International Data Transfers

Your information may be processed or stored in countries other than your own by Shopify and our service providers. Where required, appropriate safeguards will be applied to international transfers in accordance with applicable privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact WBA Multiservices through the contact page or customer support details provided on our website.

Thank you for trusting WBA Multiservices. Your privacy matters to us.